TERMS OF USE
Terms of Use of UlalaChef.com website and services provided through that website to natural persons
who are consumers within the meaning of Article 221 of the Polish Civil Code of 23 April 1964
(Dz.U. [Journal of Laws] of 2014, item 121) and to businesses within the meaning of Article 431 of the
Polish Civil Code of 23 April 1964 (Dz.U. [Journal of Laws] of 2014, item 121).
These Terms of Use set forth the principles on which consumers and businesses may use
UlalaChef.com website operated by Ulala Chef Sp. z o.o. with registered office at ul. Włodarzewska 51b
m. 2, 02-384 Warszawa, entered in the register of businesses at the District Court for the capital city of
Warsaw, XIII Commercial Division of the National Court Register, NIP Tax ID No. 7010516476, REGON
Business ID No. 362873854. Contact: obsluga@ulalachef.com
Par. 1. Definitions
The terms used herein shall have the following meaning:
- Customer: a natural person using UlalaChef.com website who is a consumer within the meaning
of Article 221 of the Polish Civil Code of 23 April 1964 (Dz.U. [Journal of Laws] of 2014, item 121).
- Business: a natural or legal person, or an unincorporated organisational unit using UlalaChef.com
website which is a business within the meaning of Article 431 of the Polish Civil Code of 23 April 1964
(Dz.U. [Journal of Laws] of 2014, item 121).
- User: a Customer or a Business which has a personal account registered on UlalaChef.com website.
- Chef: a cook or another person providing a Service involving a cooking workshop or a cooking
presentation to the User.
- Terms of Use: these Terms of Use of UlalaChef.com website and services provided through that
website to natural persons who are consumers within the meaning of Article 221 of the Polish Civil Code
of 23 April 1964 (Dz.U. [Journal of Laws] of 2014, item 121) and to businesses within the meaning
of Article 431 of the Polish Civil Code of 23 April 1964 (Dz.U. [Journal of Laws] of 2014, item 121).
- Website: the website available at the address UlalaChef.com operated by Ulala Chef Sp. z o.o. with
registered office in Warsaw.
- Website Owner: Ulala Chef Sp. z o.o. with registered office in Warsaw.
- Consumer Rights Act: the Polish Act on Consumer Rights of 30 May 2014 (Dz. U. [Journal of Laws]
of 2014, item 827, as amended).
- Personal Data Protection Act: the Act on Personal Data Protection of 29 August 1997 (Dz. U. [Journal
of Laws] of 2015, item 1509, as amended).
- Personal Data: personal data of Website Users within the meaning of the Personal Data Protection Act.
- Payment System: a system enabling to make payments within the meaning of the Act on Payment
Services, provided by an electronic payment service provider. The electronic payment service provider
is PayU.
- Service: a cooking presentation or a cooking workshop combined with tasting and serving of food
carried out by a Chef in accordance with the provisions of these Terms of Use.
- Booking: booking of a Service involving a Cooking Presentation or a cooking workshop by a Chef in the
manner specified in Par. 6.
Par. 2. Purpose of the Website
The purpose of the Website is to offer Users an access to Services consisting in the provision of a
cooking presentation or a cooking workshop combined with tasting and serving the prepared food to the
User and his/her guests.
The Website intermediates in the conclusion of an Agreement for the provision of the Service with the
Chef chosen by the User.
Par. 3 Rules of the Website
Through the Website, Users have access to the offering of UlalaChef.com.
Users must be 18 years old or more. Persons aged between 13 and 18 need consent from their parent
or guardian to use the Website and must be supervised by the parent of guardian in the course of using
the Website. Persons under 13 are not allowed to use the Website.
Where the User is a legal person or an unincorporated organisational unit, the Website must be used
by a natural person authorised to legally represent the legal person or by a natural person holding a valid
power of attorney to conclude an Agreement on behalf of that legal person.
In order to register, the User has to complete a User registration form, and provide his/her forename and
surname, address, e-mail address, and contact phone number. The User must update his/her data
promptly after any change thereof.
In the case of registration of business activity of a natural or legal person, or an unincorporated
organisational unit, it is required to provide data of that natural or legal person, or unincorporated
organisational unit, i.e. business name, name, tax identification number, registered office and business
register in which it is entered, and country of registration in case of a foreign legal person, as well as
to enter on what basis the natural person who has opened the account is authorised to represent the
above person. The User must update his/her data promptly after any change thereof. It is deemed that
data registered on the Website are true and the natural person is authorised to represent the relevant
legal person, foreign legal person or unincorporated organisational unit. The Website is not liable
if an agreement is concluded by a person who is not authorised to do so.
The User may change his/her personal data on the Website in the My account tab. The User may
request erasure of his/her personal data from the Website’s database.
The User must use UlalaChef.com Website in a manner complying with its intended purpose and
generally applicable legal regulations and these Terms of Use. Non-acceptance of the Terms of Use
means that the User may not use the Website.
Actions that may hinder or destabilise the Website’s operation, spam, and other actions to the detriment
of the Website or its Users are prohibited.
UlalaChef.com Website has the right to block a User’s account if the User has taken any actions contrary
to these Terms of Use or legal regulations, and reserves the right to seek claims arising from any breach
of the provisions of the Terms of Use or generally applicable law by the User.
Without the written consent of the Website Owner, it is not allowed to disclose information available
on the Website to persons who are not Users of the Website and to use such information for purposes
other than use of the Website.
The User may view a description and status of a booked Service on the Website. The description
of a booked Service includes: booking number, Chef’s forename and surname, name of menu and
Service identifier, date of Service performance, number of persons, and price.
Par. 4. Booking
By placing an order the User makes a declaration of intent to conclude an agreement with
UlalaChef.com. During registration on the Website, the User consents to the processing of his/her
personal data for purposes required for the performance of the Service.
After an order has been placed in the Website’s booking system and the amount of money calculated
for a specific Service has been paid, personal data are provided to the Chef for purposes required for the
performance of the Service.
By making a payment the User enters into an agreement under which a specific is booked. Once the
payment is made, the User receives a booking confirmation.
Before a Service is selected, an account must be registered on the Website as described in Par. 3.
In order to place an order, the User must:
choose a Service he/she wishes to order,
choose a Chef who is to provide the Service,
choose a place of performance of the Service and its time, specifying accurately the date and hour of its
commencement,
specify the number of persons for whom the Service is to be provided,
accept the final price of the Service to be provided.
When a booking is made, personal data necessary for the provision of the Service must be entered.
Before an order confirmation is received, it is possible to verify the data entered, make changes or
cancel the Booking entirely. After data have been confirmed, the Customer is directed to the online
Payment System to make a transaction. After the transaction has been made, the Customer is redirected
back to the Website and receives a payment confirmation.
Receiving a payment confirmation means that the booking has been made and an agreement for the
provision of the Service has been concluded.
The User may cancel the booking, but no later than 7 days before the scheduled Service
commencement date.
The User is aware that, as the provided Service is not a catering service, he/she has no rights to rescind
the agreement on the terms and conditions set forth in Articles 27-37 of the Consumer Rights Act.
After the Service has been performed, the User will receive a VAT invoice or a receipt confirming
performance of the Service, issued by the Chef or the Website Owner. The amount stated on the receipt
or VAT invoice will be equal to the amount that was paid by the User for making the Booking.
Par. 5. Price of the Service
The price calculated for the User after he/she specifies the Service as set forth in Par. 4 is binding for the
User from the moment of making the booking.
The price includes remuneration of the Chef and subcontractors hired by the Chef and costs connected
with purchase of food products, tools necessary for the performance of the Service, costs of travel of the
Chef and hired subcontractors, costs of the Website’s intermediation, and delivery of food products and
tools to the place where the Service is to be performed.
If the Service has been performed contrary to the provisions of these Terms of Use, the User may file
a complaint and request that the price for the Service performed be reduced. If the complaint
is accepted, the price for the Service will be reduced and money will be refunded to the User’s bank
account within 14 business days of the date of acceptance of the complaint.
All prices for the Service calculated for the User are stated in Polish zloty.
Par. 6. Conditions of performance of the Service
When performing the Service, the Chef will himself/herself arrange for all food products necessary for its
performance. The Chef will procure the food products from legal and safe sources. The products and
their storage will comply with all and any legally applicable sanitary standards. The Chef will also provide
all necessary tools for the performance of the Service, except for: cooker, kitchen oven, pots, frying
pans, bowls and other basic kitchen tools of that type.
Before the cooking presentation or workshop, the User has the right to receive information about the
products that will be used and how they will be prepared. A request for such information must be
provided by electronic mail or through a contact form of UlalaChef.com no later than 7 days before the
commencement of Service performance.
If the User would like to modify the provided Service because of food allergies or dietary restrictions
of guests for whom the Service will be provided, he/she must inform the Chef or the Website thereof
through a description in the order, contact form or e-mail at least 7 days before the commencement
of Service performance.
After the Service has been performed, the Chef and persons hired as subcontractors will clean the
User’s kitchen, restoring it to the condition before the performance of the Service.
When choosing a place of Service performance, the User must ensure for the Chef appropriate space for
its performance, as well as the means and tools (described in Par. 6.1) necessary for the performance
of the Service.
The Service is delivered and executed at a place and time indicated by the Customer. Travel to the
User’s place and delivery of food products necessary to perform the Service are arranged by the Chef.
In the event of acts of God rendering it impossible for the Chef to perform the Service, such as traffic
accidents or Chef’s illness or injuries which prevent him from performing the Service for health reasons,
the Website has the right to rescind the agreement. Any money paid for the Service will be returned
in full amount within 14 days of rescission.
Par. 7. Resignation from the booking
The User has the right to cancel the booking, which is equivalent to resignation from the Service,
however, no later than within 7 business days of the date of planned commencement of Service
performance.
In such case, automatic information about resignation from the Reservation will be sent to the User.
In the event that the User resigns from the Service after the transaction has been made, later than
7 days of the date of commencement of Service performance, the User is entitled to a refund of the
money paid less a handling fee equal to 5% of the amount paid. When resigning from the service up to 3 days before the service begins, Ulala Chef will return 50% of the amount paid to the User's account. When the resignation from the service takes place in less than 3 days, the User is not entitled to a refund.
However, in practice, we consider each such case individually after consulting the chef on the costs of purchases, etc., incurred on a given day. We also recommend changing the date to a later date.
Par. 8. Complaint handling policy
The User has the right to file a complaint in accordance with the relevant regulations. Complaints relating
to orders may be sent electronically to the address: obsluga@ulalachef.com.
In the event the User reports any problems with the execution of the order by the Chef, Ulala Chef will
make every effort to find a solution satisfactory to the interested parties.
The following information should be provided in any complaint:
- e-mail address,
- date of occurrence of non-conformities,
- reasons for the complaint,
- order number (if required).
Ulala Chef will handle the complaint and inform the User electronically how it has been resolved within
14 days of receiving the complaint.
Par. 9. Communication
Complaints relating to the execution of Orders shall be reported through the Website after logging in,
by sending a contact form available in the Contact tab.
Communication between the User and the Website is visible to the User after logging in, in the My Ulala
Chef tab.
The next day after performance of the Service, the User will receive by an e-mail with a request to rate
the Chef. After clicking the link sent in the e-mail, the User will be directed to a page of the Website
where he/she may give from 1 to 5 stars in each of the listed categories. The User may describe his/her
experience in a short comment. The rating given in the comment must be fair and may not violate
the personal interests of the Chef, the Website Owner or other persons.
The User may, through the Website after logging in to his/her account or by e-mail, send his/her
comments about how a particular dish should be prepared or about the ingredients that should be used 7
days before the date of Service provision at the latest. Within 3 days after such comments have been
sent, the Chef will respond to them and confirm whether after their implementation it will be possible
to perform the Service on the date indicated in the booking and within the calculated price.
In the event it is not possible to perform the Service in accordance with the User’s comments, it will
be performed as proposed by the Chef.
The User will receive automatic notifications by e-mail about Booking confirmation, approaching date
of the Booking, and Booking cancellation, if any.
Par. 10. Intellectual property rights
All copyrights to materials contained on the UlalaChef.com website, published by the Owner or persons
authorised by the Owner shall be vested in the Owner. Such content may be used only with consent
of the Website Owner given in writing.
All copyrights to materials sent by Users must be vested in a given User. The Owner is not liable
for infringements of any rights of third parties to the materials published.
Par. 11. Personal data management and security
Personal data of Website’s Users will be stored in accordance with the provisions of the Personal Data
Protection Act and processed only for the purpose of performance of the Service in a manner complying
with the provisions of these Terms of Use.
The processing and storage of personal data is based on a consent expressed by the User of the web
portal as well as a statutory right for the processing of personal data necessary for the provision
of Services.
Personal data are processed for the purpose of provision of Services in a manner set forth in these
Terms of Use and are used for accounting purposes and for performing a Service which consists in the
organisation of cooking presentations or workshops. With the User’s consent, such data may also
be used for sending to the User information about the Website and Services provided through the
Website. The User may at any time request that such information is no longer sent.
Data of the User will be provided to the Chef for the purpose of performance of the Service. Consent
to the provision of data to the Chef and to the processing of personal data by the Website for the
purpose of performance of the Service is obligatory.
With consent of the Website’s User, personal data may also be used in order to assess the quality
of Services provided by Chefs and create Chefs’ ranking on the Website.
The User’s personal data will be provided to state authorities only in order to enable such authorities
to exercise their powers arising directly from the applicable legal regulations and only when such
authorities have the right of access to such data.
The User has the right to inspect and rectify his/her data as well as to request at any time the erasure
of such personal data.
The Website uses cookies. Information collected with help of cookies enables to adjust Services and
content to individual needs and preferences of Users as well as serve the purpose of preparing general
statistical information about the use of the Website by Users. Deactivation in the online search engine
of an option that enables to save cookies in principle does not render the use of the Website impossible,
however, it may cause certain difficulties.
In the event that the Website receives information that the User’s account is used in a manner contrary
to the Terms of Use or legal regulations, personal data collected on the Website may be used to the
necessary extent for evidence purposes connected with determination of the User’s liability.
Personal data kept on the Website may also be used to the necessary extent for enforcing claims which
arise from the User’s failure to adhere to the provisions of the agreement concluded on the terms and
conditions set forth in these Terms of Use.
Par. 12. Deletion of account
The User may at any time delete his/her account on the Website.
The User’s account may also be deleted in the event that the User breaches the provisions of these
Term of Use, engages in spamming in any form or acts to the detriment of the Website or its Users.
Par. 13. Final provisions
These Terms of Use shall become effective as of the day on which they are published on the Website.
The current and binding version of the Terms of Use is always available on the Website.
In the event that the User finds material published on the Website whose author is not the User or which
contains the User’s personal or address data without the User’s knowledge and consent, the User
is required to promptly notify the Website Owner thereof.
All disputes arising from the Agreement concluded in accordance with these Terms of Use are subject
to the jurisdiction of a Polish court having territorial competence for the Website Owner.
The Agreement and the Terms of Use are made in accordance with the laws of Poland.
Processing of personal data for the purpose of agreement performance.
Consent for the purpose of agreement performance
I consent to the processing of my personal data for purposes related to the provision of a Service in the
manner set forth in the Terms of Use, which I have read, by Ulala Chef Sp. z o.o. with registered office
in Warsaw, as well as to the provision of any data necessary for the Chef (cook) and his/her direct
collaborators to perform the Service for me.
Ulala Chef Sp. z o.o. with registered office in Warsaw informs that in accordance with Article 24.1.3
and 24.1.4 of the Act on the Protection of Personal Data of 29 August 1997, disclosure of data is
voluntary.
Ulala Chef Sp. z o.o. informs that the controller of data is Ulala Chef Sp. z o.o. with registered office
at ul. Włodarzewska 51b m.2 in Warsaw.
The person disclosing their data has the right of access to, change and erasure of personal data from the
database.
Processing of personal data for marketing purposes.
Consent for marketing purposes
I consent to the processing of my personal data for marketing purposes by Ulala Chef Sp. z o.o. with
registered office in Warsaw, and in particular to receiving commercial information from Ulala Chef
Sp. z o.o.
Ulala Chef Sp. z o.o. with registered office in Warsaw informs that in accordance with Article 24.1.3 and
24.1.4 of the Act on the Protection of Personal Data of 29 August 1997, disclosure of data is voluntary.
Ulala Chef Sp. z o.o. informs that the controller of data is Ulala Chef Sp. z o.o. with registered office
at ul. Włodarzewska 51b m.2 in Warsaw.
The person disclosing data has the right of access to, change and erasure of personal data from the
database.